Process Specialist Level 3

March 2022 - Present

US Financial Account

Infosys, BGC

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Executes transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, supports manager in training activities, daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of the account; responsible for transition coordination, process training and certifications for the team, talent management related activities, Service Level Agreement compliance and Process compliance; involved in day to day customer interactions, knowledge management and process reengineering activities.

Customer Assistance Advisor

November 2021 - February 2022

UK Financial Account

KGB Philippines, McKinley West Taguig

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Responsible for providing first point of contact resolution to customers through channels for queries and aid/advice relating to the customers loan or credit card account.

Hybrid Customer Care Specialist

June 2021 - October 2021

NA & CA Account

Vistaprint, Mckinley West

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Process Website Migration - Chat, Phone & Email Support for Marketing Materials; Makes Sure that Customers are given legendary customer service experience. 

Act as design and marketing consultants, general advise & site navigation in a professional & efficient manner.

Technical Support Representative

October 2019 - October 2020

UK Technical Support Account,
Intelenet Global Services / Teleperformance, McKinley West

Helps Customers with possible software issues; Diagnose problems with possible hardware issues; Give tips regarding their
product; Give out manual and software of the product if needed. Assist Customers through voice & chat support.

Customer Service Advisor

December 2017 – September 2019

UK Financial Account, Voice
Intelenet Global Services / Teleperformance

Assist customers with their payment transactions, wages, and bills; Standing Order set up; Confirms real time payment
information coming in and out of their account; Helps with telephone and on-line registration as well as loan overdraft
application; Debit Card issuance and replacements.

Gallery Manager & In-house Designer

January 2010 - January 2017

Chinese Furniture & Accessories, Vintage, Antiques & Relics
Arts of Asia Phils Corp

Handled high end clients; Responsible for maintaining and strengthening bonds with existing clients; Led marketing efforts
both in print and social media; Arrange shops, gallery and warehouses.

Production Coordinator

February 2006 – November 2009

Events

Runway Production, Makati City

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Facilitates the production schedule, budgets, equipment rentals, transportation, locations, catering, billing, coordinates with crew members (Directors, lights, sound, make-up, designers, models, dressers etc). Tasks specific to a production coordinator include: Act as a production's point of contact with production crew; In charge of pre & post production including documentation.